Shipping policy

Order Processing

All orders are processed within 1 to 3 business days.
Orders placed on weekends or public holidays will be handled on the next business day.

If we require additional information to complete your order (such as address verification or payment confirmation), you will be notified via email.

Shipping Regions & Rates

We currently ship to the following countries, with clearly defined shipping options.
Note: Delivery time estimates include 1–3 business days for order processing.

United States

  • Free Standard Shipping: Delivered in 10–13 business days
  • Express Tracked Shipping: Delivered in 4–8 business days

Canada

  • Free Standard Shipping: Delivered in 11–15 business days
  • Express Tracked Shipping: Delivered in 5–10 business days

United Kingdom

  • Free Standard Shipping: Delivered in 11–15 business days
  • Express Tracked Shipping: Delivered in 5–10 business days

Australia

  • Free Standard Shipping: Delivered in 11–15 business days
  • Express Tracked Shipping: Delivered in 5–10 business days

New Zealand

  • Free Standard Shipping: Delivered in 11–15 business days
  • Express Tracked Shipping: Delivered in 5–10 business days

Orders are shipped from our overseas warehouses depending on the destination.

Please note that external factors such as:

  • Weather conditions
  • Holiday seasons
  • Carrier delays

may impact delivery times. We will do our best to keep you informed using all tracking information available.

Tracking

All orders include full tracking.
Once your order has been shipped, you will receive an email with a tracking link to follow your shipment from dispatch to final delivery.

Duties & Taxes

International customers are responsible for any customs duties, import taxes, or clearance fees that may apply in their country.
Please check with your local customs office if you're unsure about potential charges.

Arklen is not responsible for delays due to customs processing.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us at:
support@arklenofficial.com